FAQ

FAQ

How do I sign up for R.O.C.K. Camp Service?

Registration will open May 5th for the 2015 program. Click on the registration link in the navigation bar.  You will need to have your student username and password and your student ID number.

When I click on the registration button it asks me for my username and password, what is this?

This is asking for your University of Arkansas Username and Password.  This is the same information that you used to register for New Student Orientation, Academic classes, and to pay your student account.  The username should be the letters and number that appear before the ampersat symbol in your student email account.  For example: The username for “rockcamp@uark.edu” would be “rockcamp”.  Please note:  some computers require that you enter your whole email address (e.g. rockcamp@uark.edu) instead of just your username.  If you are still having trouble with your username and password, please visit http://its.uark.edu/uark_account.html.

How much does R.O.C.K. Camp Service cost and what does this cost cover?

The R.O.C.K. Camp Service fee is $299 and covers all lodging, meals, and program materials, as well as all equipment for service projects and volunteerism. Please note that the R.O.C.K. Camp Service fee is NON-REFUNDABLE, so plan your schedules accordingly before registering! The R.O.C.K. Camp Service fee will be added to your University of Arkansas Student Fee Statement after being processed in the month of July.

Can I cancel my registration for R.O.C.K. Camp Service and receive a refund?

Yes!  The cancellation deadline to receive a refund for R.O.C.K. Camp Service is Friday, June 26, 2015 at 5:00pm. You will still be charged a $50 processing fee to cancel your registration before the deadline. To cancel your registration please email rockcamp@uark.edu FROM YOUR UARK EMAIL ACCOUNT requesting a cancellation of your registration by the aforementioned deadline.   Our staff will make the change and email you to confirm it has been made. Cancellations may be made after the deadline, but you will still be charged the full R.O.C.K. Camp Service fee to accommodate for expenses already paid and accrued for holding your spot in R.O.C.K. Camp Service. You may switch to another session (i.e. R.O.C.K. Camp Adventure Session 1, R.O.C.K. Camp Adventrue Session 2, R.O.C.K. Camp Session 1, or R.O.C.K. Camp Session 2) if space is still avaivalble. Should you change sessions you will be charged the fee of the program for which you registered.

How do I change to another session of R.O.C.K. Camp?

Session changes may be made at any time while registration is still open and there are still open spots in your desired R.O.C.K. Camp Session. If you need to switch sessions, please first register for your desired R.O.C.K. Camp Session to reserve your spot. Upon completing registration, email rockcamp@uark.eduFROM YOUR UARK EMAIL ACCOUNT to request a session change indicating which session of R.O.C.K. Camp you would like to attend, and which session you would like to be cancelled. Our staff will make the change and email you to confirm it has been made.  Note:  If you change sessions following the cancellation date of Friday, July 11, 2014 at 5:00pm, your session change will be made; however, you will still be charged the R.O.C.K. Camp Adventure fee of $399.00 to accommodate for expenses already paid for R.O.C.K. Camp Adventure.

I am flying in for R.O.C.K. Camp Service, how do I get to campus or back to the airport?

All students are responsible for making arrangements to get from the airport to campus during the check-in time of 2:00pm – 3:00pm on the first day of camp.  For participants who are flying into the Northwest Arkansas Regional Airport (XNA), a R.O.C.K. Camp Staff member MAY POSSIBLY have the ability to take you to and/or from XNA.  It is important that you include this in the special accommodations section of the registration form and/or notify us as soon as possible to make the necessary arrangements.  If we are unable to make these arrangements, we can help to provide you with suggestions for local shuttle and taxi services.  Participants who will not be 18 years of age by 07/14/2014 will require special permission and documentation from their parent or guardian for these accommodations.

I need a place to stay the night before/night after camp, where can I stay?

All students are responsible for making arrangements for over-night stay prior to check-in or following check-out.  We MAY HAVE THE ABILITY to provide accommodations for you on campus at an ADDITIONAL expense equivalent to University Housing’s Summer Conference rate for your stay.  It is important that you include this in the special accommodations section of the registration form and/or notify us as soon as possible to make the necessary arrangements.  If we are unable to make these arrangements, we can help to provide you with suggestions for local hotels.  Participants who will not be 18 years of age by 07/14/2014 will require special permission and documentation from their parent or guardian for these accommodations.

Where will I stay during R.O.C.K. Camp Service?

During R.O.C.K. Camp Service, students will stay in a University of Arkansas residence hall.

Do I need to have any experience if I want to attend R.O.C.K. Camp Service?

No! No prior experience is required, but a willingness to be an active participant, as well as a team player, is very important for this program. We will have certified staff assisting students during service activities as well.

How do I pay for R.O.C.K. Camp Service?

The R.O.C.K. Camp Service fee will automatically be charged to your university student fee statement in the month of July, once you have completed the registration process. This is the only way to pay for R.O.C.K. Camp Service.

I’d really like to participate in R.O.C.K. Camp Service, but I’m not sure I can afford it. Do you offer any financial help?

A limited number of scholarships are available for R.O.C.K. Camp Service. For more information on this scholarship, please click on the “Registration” tab on the navigation ribbon.

Where do I check-in for R.O.C.K. Camp Service?

After completing the registration process, you will receive a confirmation email to your student email account by the Friday after you have registered. This will give you specifics on where to check-in for R.O.C.K. Camp Service and where available parking will be located.

I have a conflict and won’t be able to participate in until later in the week. Can I come to R.O.C.K. Camp Service late?

Unfortunately, we cannot accept students late, as we will be leaving campus the following morning and not returning until the last day of camp. For questions or concerns about timing, please contact R.O.C.K. Camp at 479-575-5002.

I am planning to participate in Sorority Recruitment or Fraternity Rush; can I still attend R.O.C.K. Camp Service?

Yes! R.O.C.K. Camp Service does not have any conflicts with sorority recruitment or fraternity rush.

I might need special accommodations related to my ability or disability at R.O.C.K. Camp Service. What do I need to do?

Within the registration process, there is a place for you to explain what special needs you may have. R.O.C.K. Camp Service activities can be adjusted for students with different kinds of ability levels. If you feel that it is necessary to gain further clarification or provide further information, then please contact R.O.C.K. Camp at rockcamp@uark.edu or call (479) 575-5002. For additional information about the University of Arkansas campus and receiving special accommodations, please visit the Center for Educational Access at http://cea.uark.edu/.

I have special dietary needs, will I be able to have these needs met at R.O.C.K. Camp Service?

At R.O.C.K. Camp Service, we are able to make accommodations to most any need; however, it is very important that you inform us of these needs prior to camp so that we can have this prepared. You can do this within the registration process. We will be purchasing many of the food supplies for camp prior to your arrival to campus.

What should I do with my medication when we are at R.O.C.K. Camp Service?

We will have the ability to store medication for you if needed. If you do have medication, we ask that you please be sure and inform us about these needs in the registration process.

Is there cell phone service R.O.C.K. Camp Service?

There may be limited cell phone service during R.O.C.K. Camp Service, because we will spend much of our time traveling. In the event of an emergency, please reference the emergency numbers for the program that will be provided in your confirmation email.

What do I need to pack for R.O.C.K. Camp Service?

A packing list will be posted at a later date and will also be included in your final confirmation letters before camp.

In case of emergency, will there be staff present at R.O.C.K. Camp Service to assist me?

All R.O.C.K. Camp Service staff members are CPR/First Aid certified.

R.O.C.K. CAMP

UNIVERSITY OF ARKANSAS FAYETTEVILLE, AR 72704 PHONE: (479) 575.5002 EMAIL ROCKCAMP@UARK.EDU

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